If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
- All returns must be in original condition. (Electrical items must be un-opened)
- Limit of 30 days to return items before incurring a fee.
- Damaged items can be picked up by AHW LLC, via UPS or USPS.
- These tags will be mailed to the customer.
- Customers are responsible for taking package to postal service or taking package to UPS terminal\business location. UPS drivers are obligated to stop and pick up a package if you flag them down with a UPS tag.
- Non-damaged or simply non-wanted items will not receive return shipping credit.
- Replacement item shipping charges to the customer address must be collected if item(s) are not damaged/wanted. We can arrange for a pickup at a cost, or the customer may send the item back any way they wish. In order to return an item to the customer as an exchange, shipping is applicable and will be charged. Fees may vary; however, we charge the lowest possible rate.
- Simply unwanted items can be returned, but (depending on item) customer may incur a restocking fee (see Restocking Policy).
- All Returns are processed in a timely manner.
Special Order Parts* are not returnable for a full refund and will be charged a minimum 35% restocking fee upon return.
*Special Order Parts are parts that are not shown as in stock at your local dealership at the time the order was placed.
If an error was made by us, or an item was damaged in shipment, please contact the store that fulfilled the order. Returns/exchanges older than 30 days will incur a restocking fee. If you wish to know the restocking fee prior to ordering, please contact your local dealership directly.